14 DAY CANCELLATION
If your products do not live up to expectations, you may cancel your purchase within 14 days.
The withdrawal period will expire 14 days after the day you received your goods. If you regret your purchase, simply notify us either an email or a letter.
Within 14 days of this email / letter, we must have received the item that you regret purchasing. The product must be in the same condition as when received.
All price tags and stickers must be intact. If the above is not respected, we will make an assessment of whether the product has lost value – and if so, it will then be offset against the return amount.
You will be refunded the price of the goods. Expenses for freight are not covered by the refund.
Returning as a result of the withdrawal takes place at the purchaser’s own expense and responsibility. All returns must be sent to the following address:
DK 3700 Ronne
When returning must attach a copy of the invoice / order confirmation.
We do not accept return packages sent by COD. Karnah will return your receivable as soon as we have received the items and verified that they meets the conditions for refund. The money is returned to the debit/credit card was used for the purchase. If you have questions regarding your order or exchange / return opportunities, please feel free to contact us:
Phone: +45 40 48 60 10